Legal

Privacy Policy

Seniors Alarm Pty Ltd (trading as "Assemble Compliance")

ABN: 639 363 885

Last Updated: 17 March 2026

1. Introduction

Seniors Alarm Pty Ltd (trading as "Assemble Compliance", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

Company: Seniors Alarm Pty Ltd (trading as "Assemble Compliance")
ABN: 639 363 885
Address: 11 Darlington Drive, Williams Landing, VIC 3027, Australia
Email: support@assemblecompliance.com.au
Phone: 0422 145 932

What This Policy Covers

This policy applies to all personal information we collect through:

Our AML/CTF compliance services
Our website
Communications with you (email, phone, meetings)
Any other interactions with our business

Our Commitment

We take your privacy seriously. We only collect information we need to provide our services, we keep it secure, and we never sell it to third parties.

2. What Personal Information We Collect

We collect the following types of personal information:

Client Identity Information

Name
Email address
Phone number
Residential or business address
Australian Business Number (ABN)

Business Information

Company structure details
Services you offer
Industry sector
Business relationships

AML/CTF Compliance Information

Risk profiles
Customer due diligence data
Transaction monitoring information
Compliance documentation required under AML/CTF regulations

Payment Information

Billing details
Payment history
Note: We do not store credit card details. All payments are processed securely through Stripe, our third-party payment processor.

Communication Records

Email correspondence
Phone call notes
Meeting records
Service-related communications

Website Analytics

IP address
Browser type
Pages visited
Time and date of visits
Referral source

3. How We Collect Information

Directly From You

We collect most information directly from you through:

Online forms on our website
Email communications
Phone calls
In-person or video meetings
Service engagement forms
Feedback or inquiries

From Third Parties

We may collect information from third parties in limited circumstances:

With your consent
As required or authorised by law (e.g., regulatory bodies)
From publicly available sources (e.g., ASIC records for business verification)

Automatically

When you visit our website, we may automatically collect:

Cookies and similar tracking technologies
Website analytics data (see Section 10 for more details)

4. Why We Collect, Hold, Use, and Disclose Personal Information

Primary Purpose

We collect your personal information primarily to:

Provide AML/CTF compliance services
Meet our legal and regulatory obligations
Manage our business relationship with you

Secondary Purposes

We may also use your information for:

Communicating about your engagement with us
Billing and payment processing
Sending service updates or important notices
Improving our services
Responding to your inquiries or complaints

Disclosure

We may disclose your personal information to:

Service Providers:

Subcontractors and service providers who assist us (bound by confidentiality agreements)
Cloud storage providers
IT service providers
Payment processors (Stripe)

Professional Advisers:

Lawyers
Accountants
Auditors
Business advisers

Legal and Regulatory Authorities:

AUSTRAC (as required under AML/CTF laws)
Australian Taxation Office (ATO)
Other government bodies as required by law
Law enforcement agencies (if required by law)

We Do NOT Sell Your Information

We never sell your personal information to third parties. Your data is only shared when necessary to provide our services or comply with legal obligations.

5. Cross-Border Disclosure

Overseas Recipients

Some of your personal information may be disclosed to recipients located outside Australia, including:

Cloud service providers (e.g., data storage servers may be located in the United States, Singapore, or other countries)
Software providers (e.g., customer relationship management tools, communication platforms)
Payment processors (Stripe operates globally)

Countries

Common countries where data may be transferred include:

United States
Singapore
Other countries where our service providers operate

Safeguards

Before disclosing information overseas, we take reasonable steps to ensure that overseas recipients:

Do not breach the Australian Privacy Principles (except for breaches required by local law)
Are bound by contractual obligations to protect your information
Comply with applicable privacy and data protection laws

6. Data Security

Technical Measures

We implement robust technical safeguards including:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Secure access controls and authentication
Regular security updates and patches
Firewall protection
Secure backup systems

Organisational Measures

We maintain strong organisational safeguards:

Privacy and security policies
Staff training on privacy obligations
Access restrictions (need-to-know basis)
Confidentiality agreements with staff and contractors
Regular review of security practices

Data Retention

We retain personal information:

For as long as necessary to provide our services
As required by law (AML/CTF laws require certain records to be kept for 7 years)
For the duration of our business relationship plus a reasonable period thereafter
Until you request deletion (subject to legal retention requirements)

Data Destruction

When personal information is no longer needed:

We securely destroy or de-identify it
Electronic files are permanently deleted using secure methods
Physical documents are shredded
We maintain records of destruction where appropriate

7. Access and Correction

Your Right to Access

You have the right to request access to the personal information we hold about you.

How to Request Access

To request access to your personal information:

Email us at support@assemblecompliance.com.au
Call us at 0422 145 932
Write to us at 11 Darlington Drive, Williams Landing, VIC 3027, Australia

Please include:

Your name and contact details
Details of the information you're requesting
Proof of identity (we may require this to protect your privacy)

Response Timeframe

We will respond to your access request within 30 days of receiving it. In some cases, we may need additional time and will notify you if this is the case.

Access Fees

We do not charge for making a request. However, we may charge a reasonable fee for providing access (e.g., photocopying, postage) if the request is complex or requires significant resources. We will inform you of any fees before proceeding.

If We Cannot Provide Access

In some circumstances, we may not be able to provide access, such as when:

Providing access would pose a serious threat to life, health, or safety
Access would have an unreasonable impact on others' privacy
The request is frivolous or vexatious
Access is denied by law

If we deny access, we will provide written reasons for our decision.

Your Right to Correction

You have the right to request correction of your personal information if it is:

Inaccurate
Out-of-date
Incomplete
Irrelevant
Misleading

How to Request Correction

To request correction:

Email us at support@assemblecompliance.com.au
Include details of the information to be corrected
Provide the correct information
Include proof of identity if required

We will respond to correction requests within 30 days and take reasonable steps to correct the information. If we refuse to correct information, we will provide written reasons and you may request that we associate a statement with the information noting your requested correction.

8. Complaints

How to Make a Privacy Complaint

If you have concerns about how we handle your personal information, you can make a privacy complaint by:

Email: support@assemblecompliance.com.au
Phone: 0422 145 932
Post: 11 Darlington Drive, Williams Landing, VIC 3027, Australia

Please include:

Your name and contact details
Details of your complaint
Any relevant correspondence or documentation

Our Complaint Handling Process

Acknowledgement: We will acknowledge receipt of your complaint within 7 days
Investigation: We will investigate your complaint thoroughly
Response: We will provide a written response within 30 days
Resolution: If we find your complaint is justified, we will take appropriate remedial action

Escalation

If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001

9. Anonymity and Pseudonymity

Can You Deal With Us Anonymously?

Generally, no. Due to the nature of our AML/CTF compliance services and our legal obligations, we need to know your identity to:

Verify your identity under AML/CTF laws
Provide our services effectively
Meet regulatory requirements
Maintain accurate business records

However, you may:

Browse our website anonymously (subject to cookie settings)
Make general inquiries without providing full details
Use a pseudonym for initial contact (though we will need your real identity before providing services)

10. Cookies and Website Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Cannot be disabled
No personal information stored

Analytics Cookies:

Help us understand website usage
Track pages visited, time spent, referral sources
Data is aggregated and anonymised
May include Google Analytics or similar services

Optional Cookies:

Marketing or advertising cookies (if applicable)
Social media integration cookies
Only used with your consent

How to Manage Cookies

You can control cookie settings through your browser:

Chrome: Settings → Privacy and Security → Cookies
Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Privacy → Cookies

You can also:

Block all cookies (may affect website functionality)
Delete cookies manually
Use private/incognito browsing mode
Install browser extensions for enhanced control

Do Not Track

Our website currently does not respond to "Do Not Track" browser signals, but we respect your privacy choices through cookie settings.

11. Changes to This Policy

How We Notify You of Changes

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
New legal requirements
Technological developments
Feedback from clients

When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Post the updated policy on our website
Notify you via email if the changes significantly affect how we handle your information (where practicable)

Where to Find the Latest Version

The current version of this Privacy Policy is always available:

On our website (if applicable)
By requesting a copy from support@assemblecompliance.com.au
In writing from our office address

We encourage you to review this policy periodically.

12. Contact Details

Privacy Officer

For all privacy-related inquiries, requests, or complaints, please contact our Privacy Officer:

Seniors Alarm Pty Ltd (trading as "Assemble Compliance")

Attention: Privacy Officer

Address: 11 Darlington Drive, Williams Landing, VIC 3027, Australia

Email: support@assemblecompliance.com.au

Phone: 0422 145 932

Business Hours

We are available during standard Australian business hours (Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT).

Acknowledgement

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It forms part of our Terms and Conditions of service.